Empower customer success and operational efficiency at Pontosense as the Customer Systems and Automation Program Manager. Your leadership will streamline processes and enhance customer engagement. You'll play a crucial role in defining the operational processes that drive customer adoption and retention.

By analyzing current practices, you’ll create systematic solutions and automated workflows that reflect real-world usage data. Working closely with various teams, this position is pivotal in shaping a customer-centric approach grounded in practical understanding. Key Responsibilities:
Build playbooks for productive onboarding and deployments
Facilitate team alignment through actionable insights
Develop automation solutions for manual tasks
Address recurring challenges with clear strategies
Set up reporting to monitor customer success metrics Requirements:
Proven experience in Operations or Project Management
Familiarity with CRM and no-code automation tools
Solid data comfort and analytical skills
Ability to form structures in a developing workplace
Passion for understanding operational processes deeply Lead customer success innovations with your insights at Pontosense.

📌 Customer Success Automation Leader At Pontosense Toronto
🏢 Pontosense
📍 Toronto