Join the Greater Toronto Airports Authority as the Director of Quality Standards and Performance Assurance. Enhance operational standards to ensure a protected and productive passenger experience. As the Director, you will lead the transformation of performance assurance practices at one of North America’s busiest airports.

Your expertise will guide the establishment of performance metrics and the enhancement of operational governance. This role is critical in promoting accountability and continuous improvement across airport operations. Key Responsibilities:
Lead the governance of operational performance standards
Transform performance assurance from reporting to active insights
Build strategic partnerships for shared performance metrics




Oversee performance governance forums for issue resolution
Drive audits and compliance initiatives for operational efficiency Requirements:
Senior leadership experience in operational performance required
Proven experience in leading performance standards and analytics
Significant airport operations experience preferred
Solid problem-solving and analytical skills essential
Bachelor's degree in a related discipline; advanced degree considered an asset Drive Toronto Pearson's commitment to operational excellence and customer care.

📌 Director, Performance Assurance At Toronto Pearson (Canada)
🏢 Greater Toronto Airports Authority
📍 Canada