Enhance customer satisfaction with Beanfield as a Customer Experience Analyst in Toronto’s Liberty Village. Engage callers, recommend products, and aim for sales targets in a hybrid work model. As a vital member of the customer service team, you'll report to the Manager of Customer Experience.

Your role requires excellent communication skills and a focus on sales while ensuring a positive experience for prospective customers. Collaborate with a dedicated team that values initiative and creativity to drive growth and optimize service delivery. Key Responsibilities:
Meet and exceed sales and customer retention targets
Upsell and cross-sell services based on customer needs
Document interactions accurately in company tools
Provide exceptional customer service in every interaction
Participate in regular training to enhance skills Requirements:
High school diploma with post-secondary education preferred
5+ years of experience in customer service roles
Proven sales experience, preferably in a call centre workplace
Robust communication and problem-solving skills
Bilingual in English and French is an asset Drive impactful customer experiences while achieving your sales goals at Beanfield.

📌 Customer Experience Analyst At Beanfield Montreal (Canada)
🏢 Beanfield
📍 Canada