Join the Saskatchewan Workers’ Compensation Board as a Customer Experience Analyst in Regina or Saskatoon. Lead impactful customer research initiatives to enhance service delivery and influence key business decisions. In this permanent role, you will harness your analytical expertise to coordinate Voice of the Customer projects that inform WCB programs.

This position requires solid networking and analytical skills to assess customer feedback through various research studies and surveys. You'll engage with internal stakeholders and external research providers to refine methods and report findings effectively. Key Responsibilities:
Lead internal market research and feedback processes
Design and program customer surveys for insightful data




Analyze survey results and communicate effectively to teams
Collaborate with external providers to improve feedback methods
Prepare comprehensive customer experience reports for management Requirements:
Bachelor’s degree in business or related field
Four years of relevant experience in research analysis
Robust networking skills to build internal relationships
Excellent oral and written communication abilities
Proficiency in quantitative and qualitative data analysis Utilize your analytical skills and customer focus to drive service improvements at WCB.

📌 Customer Experience Analyst In Regina Saskatoon
🏢 Saskatchewan Workers' Compensation Board
📍 Saskatoon