Enhance community service as a Customer Service Representative with the City of Edmonton. Support residents through high-volume inquiries while delivering exceptional service and effective communication. The City of Edmonton seeks dedicated Customer Service Representatives to connect the public with vital services.

This role requires a solid foundation in customer service, multi-tasking, and excellent verbal and written abilities. As a CSR, you will handle service requests, respond to inquiries, and navigate various systems to ensure timely resolutions. Key Responsibilities:
Answer public inquiries across multiple channels
Utilize active listening for effective problem resolution
Manage data entry in customer relationship management systems




Apply sound judgment for challenging customer situations
Engage in ongoing training to enhance service delivery Requirements:
High school diploma or equivalent certification
Minimum three years of customer service experience
Previous call center experience preferred
Proficient typing and communication skills
Ability to work various shifts including after-hours Leverage your skills in active listening and problem-solving to serve Edmontonians as a Customer Service Representative.

📌 Customer Service Representative Edmonton
🏢 City of Edmonton
📍 Edmonton