Overview:

This Position requires an individual who is able to deal with customer orders, inquiries, complaints, problems and questions.

Key Accountabilities:

Inputting and processing all customer orders

Greet and respond to customers in a courteous and professional manner

Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints

Keep records of customer interactions and transactions, recording details of inquiries

Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills

Check to ensure that appropriate changes were made to resolve customers' problems

Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments

Cash sales

Invoicing (calculating freight charge when necessary)





Consolidation of credit card, cash & cheque payments collected by drivers

Settlement of invoice by charging customer’s credit card

Organize file invoices for accounts receivable

Your Attributes: 

Proven ability to work in a fast paced, multiple project environment

Intermediate skills in Microsoft Office applications

Diplomacy and sophistication in dealing with vendors/clients

Proven relationship building skills

Strong verbal & written communication skills

Excellent typing skills with high degree of accuracy

Valid Driver's License

Job Types: Full time, Permanent

Pay: $20.00-$25.00 per hour

Advantages
Dental care
Extended health care
Flexible schedule
In office parking
Vision care

Work Location: In person

📌 Customer Service / Order Desk Richmond
🏢 Dan-D-Pak
📍 Richmond