About Us

We are a busy and growing auto body repair shop dedicated to providing high-quality repairs and exceptional customer service. We are looking for a friendly, organized, and reliable Office Administrator to be the first point of contact for our customers and help keep our daily operations running smoothly. Similar collision repair office roles typically focus on customer communication, scheduling, insurance claims coordination, and general office administration.

Responsibilities
Greet customers and provide a professional, welcoming experience
Answer and direct incoming phone calls and emails
Schedule vehicle estimates, drop-offs, and pickups
Assist customers with insurance and claim-related paperwork
Communicate with insurance companies, rental agencies, and vendors
Provide customers with repair status updates
Create and maintain repair files and invoices
Process payments and maintain accurate records
Support estimators, technicians, and management with administrative tasks
Maintain an organized and productive front office environment

Qualifications
Previous customer service or administrative experience preferred
Robust communication and organizational skills
Ability to multitask in a fast-paced setting




Professional and positive attitude
Experience in the automotive, collision repair, or insurance industry is an asset
Familiarity with ICBC claims, Mitchell, Audatex, or similar estimating software is an asset
Proficiency with Microsoft Office and email systems

What We Offer
Competitive compensation based on experience
Stable Monday–Friday schedule
Friendly, supportive team environment
Opportunities for professional development and advancement
Extended health and dental benefits
Paid vacation and statutory holidays
Company-sponsored events, including holiday celebrations and team lunches
Casual dress code

This role offers an opportunity to work in a dynamic auto body shop environment where your automotive knowledge and customer service expertise will be valued. We seek motivated individuals eager to contribute to a high-quality service team while developing their skills within the automotive industry.

Pay: $20.22-$28.00 per hour

Perks
Casual dress
Company events
Dental care
Extended health care
Paid time off
Store discount

Work Location: In person

📌 Customer Service & Office Administrator – Auto Body Shop Vancouver
🏢 Socket.dev
📍 Vancouver