Lead regional Customer Success initiatives at Nitro, driving customer retention and value creation. This strategic role focuses on high-impact partnerships and creative solutions across North America and APAC. As the Director of Customer Success, you will oversee and scale a dedicated team, ensuring clients achieve measurable outcomes from Nitro's solutions.

Your leadership will be crucial in aligning efforts among Sales, Product, and Marketing, thereby enhancing customer adoption and satisfaction. You will act as the voice of the customer, fostering long-term relationships while consistently advocating for customer needs and initiatives. Key Responsibilities:
Own customer retention and long-term health strategies
Lead a high-performing team of Customer Success Managers




Improve scalable Customer Success processes and playbooks
Collaborate with EMEA teams for consistent engagement
Drive renewals and upsell opportunities with robust relationships Requirements:
10+ years in Customer Success or Account Management
Minimum 5 years in a leadership position
Robust analytical and communication skills
Proven ability to influence cross-functional teams
Willingness to travel 10–15% for business needs Contribute to Nitro's mission by steering exceptional customer outcomes and continuous improvement in service delivery.

📌 Director Of Customer Success At Nitro Toronto
🏢 Doist
📍 Toronto