Enhance customer satisfaction with OEC Group as a Customer Care Specialist in Vancouver. Deliver outstanding support for logistics solutions while fostering robust client relationships. OEC Group is seeking a detail-oriented Customer Care Specialist with a passion for customer service.

You will be the primary contact for client inquiries and ensure exceptional delivery of logistics solutions. This role emphasizes relationship management, complaint resolution, and upselling tailored services for key accounts. Key Responsibilities:
Serve as main contact for customer logistics inquiries
Resolve customer complaints effectively and efficiently
Perform follow-ups to maintain strong client relationships
Verify shipment bookings and compliance with terms
Assist with documentation and customs-related requirements Requirements:
Minimum 3 years in Customer Care within freight forwarding
Solid understanding of Air and Ocean logistics
Proficient in Microsoft Office and CRM systems
Excellent verbal and written communication skills
Self-motivated and eager to learn in a team setting Bring your expertise in customer service and logistics coordination to OEC Group, making a positive impact in client satisfaction.

📌 Customer Care Specialist In Vancouver (Canada)
🏢 OEC Group (Canada)
📍 Canada