Elevate customer loyalty with Dexian as a Manager, Customer Retention, in Downtown Toronto. This 24-month contract focuses on creative retention strategies and cross-functional collaboration. As an experienced Customer Retention Manager, you will drive retention initiatives that enhance customer engagement and minimize attrition.

You will partner with teams in Analytics, Product, Marketing, and Operations to execute impactful strategies. This role demands robust analytical, strategic thinking, and project management skills. Key Responsibilities:
Execute customer retention initiatives aligned with strategic goals
Analyze retention performance and attrition trends
Collaborate with cross-functional teams for project execution
Develop and manage program roadmaps and timelines
Monitor effectiveness and optimize retention programs Requirements:
Bachelor's degree required; Master’s preferred
5+ years experience in Customer Retention or Customer Strategy
Robust analytical and business problem-solving skills
Proficient in data analysis and project management
Excellent stakeholder management and communication Drive customer engagement through strategic retention efforts at Dexian in Downtown Toronto.

📌 Customer Retention Manager In Toronto
🏢 Dexian
📍 Toronto