Lead customer retention initiatives with a strategic focus at a top-tier organization in Toronto. Drive measurable engagement outcomes through data-driven actions and cross-functional collaboration. This hybrid role in Toronto offers the chance to shape and execute enterprise-level strategies aimed at reducing attrition and enhancing customer engagement.

With a solid analytics background, you will partner with diverse teams to translate insights into practice, ensuring effective deployment and measurement of retention strategies. Key Responsibilities:
Own and develop the end-to-end customer retention strategy
Translate high-level strategy into actionable initiatives
Identify and analyze attrition drivers using data
Design the retention operating model and execution frameworks
Collaborate with cross-functional teams for scalable initiatives Requirements:
8+ years in strategy or customer growth roles
Proven success in improving customer retention metrics
Robust data and analytics expertise
Ability to influence stakeholders across teams
Experience in customer-centric industries preferred Leverage your strategic and execution skills to significantly impact customer engagement and retention metrics.

📌 Customer Retention Strategy Manager Hybrid Toronto
🏢 Infotek Consulting
📍 Toronto