Join OpenText as a Customer Operations Program Manager, focusing on enhancing customer experience programs. Utilize your expertise in feedback management systems to drive impactful customer insights. In this critical role, you will collaborate with the GTS Operations team at OpenText HQ.

We're looking for someone with robust experience in customer feedback programs and analytics. Your skills in translating feedback into actionable insights will help shape strategies that improve customer journeys and influence key business decisions. Key Responsibilities:
Manage feedback management system and survey setup
Design CX dashboards for stakeholder insights
Partner to define CX measurement strategies and KPIs
Analyze customer feedback trends and opportunities
Translate data into narratives tailored for audiences

Requirements:
Bachelor’s degree in business or related field
Administrative knowledge of Forsta or similar systems
Solid understanding of CX best practices
Experience creating dashboards and reports
Excellent communication skills for complex findings

Leverage your analytical and organizational skills to enhance customer experiences with OpenText.

📌 Customer Operations Program Manager At Opentext Ontario
🏢 Socket.dev
📍 Ontario