Join Ericsson as the Customer Operations Director in Toronto, overseeing operational excellence in Cloud Software & Services. Enhance delivery performance and customer experience across key engagements. This pivotal role involves guiding fulfillment from sales to delivery, enforcing operational governance, and managing risk mitigation strategies.

You will ensure financial discipline and high-quality results while engaging collaboratively with cross-functional teams to drive optimal delivery outcomes. Key Responsibilities:
Lead end-to-end customer delivery and service commitments
Establish operating rhythms and performance reviews
Manage operational KPIs related to cost and customer experience
Partner with Finance for robust margin control
Influence stakeholders across a matrixed organization Requirements:
Extensive experience in customer operations leadership
Successful track record in managing large-scale programs
Expertise in performance management and KPI-driven execution
Financial experience with delivery margin and forecasting
Robust communication and stakeholder management skills Drive operational success at Ericsson by fostering a culture of excellence and collaboration in Toronto.

📌 Customer Operations Director At Ericsson Toronto
🏢 Embedded Shishya
📍 Toronto