Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our customers, ensuring their needs are met efficiently and effectively. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to handle inquiries with professionalism and care.

Duties
Respond promptly to customer inquiries face to face, ensuring a high level of customer satisfaction.
Perform data entry tasks accurately to maintain up-to-date customer records.
Utilize strong communication skills to explain products and services clearly to customers.
Engage in upselling prospects by identifying customer needs and recommending appropriate solutions.
Analyze customer feedback and provide insights for service improvement.
Maintain a professional demeanor while demonstrating excellent phone etiquette during all interactions.




Collaborate with team members to resolve complex issues and enhance the overall customer experience.

Requirements
Proven experience in a customer service role, demonstrating strong problem-solving abilities.
Excellent communication skills, both verbal and written, with a focus on clarity and professionalism.
Proficiency in data entry with attention to detail.
Robust analysis skills to assess customer needs and provide tailored solutions.
Experience in sales or upselling techniques is a plus.
Ability to work effectively in a fast-paced setting while maintaining composure under pressure. Join our team as a Customer Service Representative and contribute to creating positive experiences for our valued customers!

Job Type: Full-time Pay: $20.00-$26.00 per hour

Benefits
Casual dress
Company events
Flexible schedule
Profit sharing

Work Location: In person

📌 Csr Customer Service Representative Toronto
🏢 WestStreet Direct
📍 Toronto