As aTier 2 IT Engineer, you will be responsible for providing technical support to clients, system implementation, and management of IT networks. You will be expected to work autonomously on tier-2 level tasks.Providing top-tier customer service to clients.Testing and evaluating new systems and software.Documenting support activities and maintaining accurate records.Role is in-person in Abbotsford office servicing clients in the Fraser Valley.Role is full time, though there may be opportunity for part time as well.CompensationCompensation: $55-70k depending on abilities and fulfillment of the rest of this job descriptionPHSP health plan to be allocated as you see fitDay-off for your birthdayTwo weeks vacation in first year, Three weeks vacation in second year, Four weeks vacation in fifth yearWorking HereWe are a small Managed Service Provider that also offers Consulting. We have clients in the Fraser Valley for break-fix IT as well as Managed Services.ExperienceTo be successful in this role, you should have:A degree in computing or demonstrable equivalent ability3+ years of experience in a similar role or demonstrable equivalent abilityExcellent problem-solving skillsEagerness to learn and solve challenges with a growth mindsetAbility to explain technical situations to clients in plain English, and share the relevant factors and consequences so they can make informed decisionsStrong rapport with clientsA reliable and presentable vehicle and a license to drive itAbility to lift 50 lbsAbility to pass a criminal record checkIf you can’t, but your record is non-violent and you’re transparent and honest,



let’s chatProfessional written and oral English fluencySkills & TechnologiesThe more of these technologies and systems you’re proficient with, the better. You will have opportunities to learn the systems you aren’t already familiar with.Windows Server and its functions such as Active Directory, Group Policy, File Services, Remote Desktop, Printer Server, etc.Linux servers including CLI interfaces. Mostly, we use Debian or UbuntuWindows and Mac workstationsMicrosoft 365, Intune, Teams, Defender, and AzureAutomation tools including Power Automate, Claude Cowork, N8N, Make.ComGoogle WorkspaceSQL Servers including Microsoft SQL, MySQL, Postgres, and the SQL languageStorage systems such as Synology, QNAP, iSCSI, NFS, hyperconvergence, SANsEmail technologies including SMTP, SPF, DKIM, DMARC, EncryptionVirtualization technologies such as Hyper-V and Proxmox but not ESXi (RIP)Scripting mostly with Powershell, or bashRemote connection tools such as Screenconnect, SSH, RDP, Splashtop, VNCCyberscurity protections including EDR, XDR, MDR, DNS Filtering, IPS, DLP, etc.Backup solutions such as Acronis, Cove, Altaro, BackblazeTerminating RJ45 keystones & ends, wiring patch panels, tracing and labeling wiresNetworking ecosystems including Unifi, PFSense, OPNSense, Microtik, FortinetNetworking protocols and systems such as TCP/UDP, IP, DNS, DHCP,



VPN, ZTNA, OSPF, SSL, RFC2549, etc.Telephony systems including SIP, Asterisk, or 3CXPrinters and scanners including scan-to-email, scan-to-cloudT2 CapabilitiesThe more of these things you can do, the better:Troubleshoot all workstation technical issuesTroubleshoot nearly-all single-site network issuesTroubleshoot most server & cloud technical issuesTroubleshoot some campus or multi-site network issuesTroubleshoot some distributed or cluster server issuesSet up a new basic business network with device connectivity, 365, Intune, and securityPrevent and respond to viruses, ransomware, and other cybsecurity breachesConfiguring and manage Microsoft Office 365, Azure, Entra ID, Intune, Google WorkspaceMigrate businesses from Google Workspace to Office 365 or vice versaBuild and test a PC from scratch. Even better if you can build a server too. More RGB, more better.Select, Integrate, Configure, and provision SAAS and line-of-business apps for clientsConfiguring and managing hypervisors and related networkingWriting PowerShell or bash scripts to automate tasks or process data.(Fine to use AI as long as you can proofread/correct the output)Explain technical options to clients in a way that empowers them to make an informed decision for their businessConfiguring and managing backup and disaster recovery solutions. Write Disaster Recovery PlansProduce good documentation both for internal use and for clientsTeach and mentor junior staffBuild automation for clients using tools such as Claude Cowork, Microsoft Power Apps, N8N, Make.Com, etc.#J-18808-Ljbffr

📌 It Engineer - Tier 2 (Winnipeg)
🏢 Amrize
📍 Winnipeg