Lead operational resilience initiatives at Enercare as a Manager in Markham. Ensure critical processes endure disruptions through strategic risk management and planning.This full-time position emphasizes maintaining operational continuity within the Customer Experience department. You will coordinate resilience practices across various business units and document essential operations. Your role will focus on enhancing workforce readiness and meeting customer expectations during business impacts.Key Responsibilities:
- Support the operational resilience framework development
- Facilitate Business Impact Assessments for operations
- Embed resilience considerations into processes
- Coordinate resilience testing and document outcomes
- Help define alternative operational processesRequirements:
- Bachelor's degree in business, operations, or related field
- 5-8 years in operations or risk management
- Cross-functional collaboration experience
- Solid documentation and process mapping skills
- Effective communication and organization skillsDrive operational success at Enercare by fostering resilience strategies that protect key services and enhance customer experience.#J-18808-Ljbffr