Elevate your customer service skills with Procare Solutions as a Customer Support Specialist based in Denver, CO. This hybrid role focuses on providing exceptional software support to end-users.

Procare

Solutions empowers early childhood educators through cutting-edge management software. As a Customer Support Specialist, you will engage with customers, providing expert solutions to inquiries while ensuring a positive experience. This role involves utilizing Salesforce Service Cloud and responding effectively to user questions. Key Responsibilities:
Deliver excellent remote customer support via telephone
Maintain professionalism and empathy in all interactions
Process information in response to customer inquiries




Identify customer needs and provide effective resolutions
Escalate critical issues to Tier 2 support when necessary

Requirements:
Associate degree or equivalent experience required
Minimum of 1 year in customer service
Solid technical communication skills for non-technical users
Proficiency in Windows 10 and Microsoft Office
Experience with software support and troubleshooting preferred

Bring your technical skills, problem-solving ability, and dedication to customer satisfaction to Procare Solutions.

📌 Customer Support Specialist At Procare Solutions Quinte West (Canada)
🏢 Procare Solutions
📍 Canada