We’re looking for a passionate Customer Success Manager to help brands get the most out of Heylist. In this role, you’ll build lasting client relationships, guide customers through onboarding, and ensure they achieve meaningful results with our platform. You’ll be the trusted partner who turns outstanding experiences into long-term success.
Job type
Full Time
Location
Hybrid, Montreal
Language
Bilingual (En+Fr)
Salary
~$50,000 CAD
About The Role
As a Customer Success Manager, you’ll be the bridge between Heylist and our customers. You’ll support brands throughout their journey, from onboarding to campaign success, helping them unlock the full value of influencer marketing. Working closely with our Product, Marketing, and Commercial teams, you’ll advocate for customer needs while contributing to the continuous improvement of our platform and services.
Key Responsibilities
Deliver exceptional customer support by responding to questions and resolving issues quickly and effectively.
Lead onboarding sessions and help recent customers confidently adopt the Heylist platform.
Build solid, long-term relationships with customers by understanding their goals and providing tailored guidance.
Monitor customer health and proactively identify opportunities to improve engagement and success.
Gather customer feedback and collaborate with Product and Marketing teams to enhance the platform and overall customer experience.
Create and maintain educational resources, best practices, and onboarding materials.
Advocate for customers internally and help shape a customer-first culture across the company.
Qualifications
3+ years of experience in Customer Success, Account Management, or a similar client-facing role.
Bachelor's degree in Business, Commu
📌 Customer Success Manager Montreal
🏢 Heylist
📍 Montreal
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