Elevate your career with NewAge as a Post-Sale Concierge, providing tailored support for VIP clients in a hybrid work setting. Deliver exceptional service and enhance customer satisfaction at every touchpoint. As a crucial member of the Customer Experience Team, the Post-Sale Concierge engages directly with VIP clients, ensuring they receive unparalleled attention throughout their post-purchase journey.

This role demands solid interpersonal skills, a calm demeanor under pressure, and a detail-oriented approach. You will collaborate with internal teams and partners to address client inquiries, resolve issues, and foster relationship-building. Key Responsibilities:
Develop personalized relationships with VIP clients




Resolve any concerns raised swiftly
Collaborate with departments for seamless service
Maintain product knowledge for effective assistance
Document interactions accurately for case records Requirements:
2+ years in one-on-one customer service
Robust verbal and written communication skills
Organized and detail-oriented under pressure
Experience with CRM platforms preferred
Knowledge in eCommerce or Business is a plus Use your interpersonal skills to uphold NewAge's high service standards for valued clients.

📌 Customer Experience Specialist At Newage Toronto
🏢 NewAge Products
📍 Toronto