Elevate your career as a Support Analyst at Trayport, located in Toronto, Ontario. Engage with clients by providing exceptional frontline support and resolving issues in high-pressure environments. In this hybrid role, you will be part of the Application Support team, ensuring timely resolutions for business-critical issues.

Your robust problem-solving capabilities and excellent communication skills will be key as you assist clients with technical inquiries and system changes. Take advantage of opportunities for professional growth while contributing to team success. Key Responsibilities:

- Provide support via phone and ticketing systems
- Troubleshoot and resolve technical client issues
- Process requests for system configuration changes
- Maintain accurate records of client interactions
- Collaborate with internal teams for complex issues Requirements:
- Experience in high-quality customer support
- Strong problem solving and time management skills
- Degree or equivalent practical experience
- Understanding of networking fundamentals and SQL
- Familiarity with service management platforms like ServiceNow Excel in resolving issues and delivering client-focused support as a Support Analyst at Trayport today.

📌 Support Analyst for Application Team (Toronto)
🏢 TMX Group
📍 Toronto