Client Services Administrator (Maternity Leave Contract – 12 Months)

About Den Bosch + Finchley

Den Bosch + Finchley is a Toronto-based design-build firm specializing in luxury residential renovations, restorations, and custom home construction throughout Southern and Central Ontario. Since 1989, we have built a reputation for exceptional craftsmanship, meticulous attention to detail, and outstanding client service.

About the Role

We are seeking a

Client Services Administrator to join our team on a full-time, 12-month maternity leave contract

. This role is the primary point of contact for clients, ensuring a seamless experience from project onboarding through post-construction service.

Key responsibilities include
Managing client communications and service requests
Logging requests in AirTable and Calendar
Following up on requests and ensuring all are scheduled within a timely manner.
Coordinating with project managers, trades, and consultants
Scheduling service appointments and tracking project progress
Preparing client updates, reports, and documentation
Resolving client concerns promptly and professionally




Supporting ongoing process improvements and client satisfaction initiatives
Day to day office operations
Misc. administrative duties including ordering of office supplies, keeping office organized, general admin.
Occasional assistance with insurance, HCRA renewals, site employee training, and party/event planning.

Qualifications
Robust customer service and client relationship management skills
Excellent written and verbal communication abilities
Highly organized with solid attention to detail
Ability to manage multiple priorities in a rapid-paced environment
Experience in construction, design, property management, or a related industry is an asset
Proficiency with Microsoft Office and administrative systems
Post-secondary education or equivalent relevant experience
Ability to work independently and in a team.

Location: Toronto, ON (On-Site), Monday - Friday

Salary: $50,000 - $60,000.00

If you enjoy building relationships, solving problems, and delivering exceptional service, we would love to hear from you.

📌 Client Services Administrator Maternity Leave Toronto
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