Location: This hybrid role requires 3 days on-site at our Burnaby, BC office and 2 days remote per week.

What You’ll Do
The Senior Technical Delivery Manager is accountable for the successful delivery of a diverse technical portfolio of initiatives across Canada, ensuring solutions are delivered on time, within budget and aligned to business objectives and operational standards. The portfolio includes store technology deployments, infrastructure projects, security initiatives, hardware lifecycle management and other technology programmes that support business growth and operations.

The role provides leadership, governance, planning and delivery oversight across multiple concurrent initiatives, including key strategic programmes. Working through a team of Store Technology Project Coordinators, the Senior Technical Delivery Manager allocates and delegates workstreams appropriately, ensuring resources are effectively aligned to priorities, risks are proactively managed and delivery standards are consistently achieved.

The role also acts as the primary escalation point for technical delivery issues, manages supplier performance and drives continuous improvement of the store delivery model. In addition, the role partners with the project senior delivery manager to flex resources into the wider delivery portfolio where appropriate.

Key Responsibilities
Program Leadership & Delivery

Own the end-to-end delivery of the New Store Opening technology program across multiple regions

Develop and maintain integrated delivery plans aligned to store opening schedules

Ensure all stores are delivered with fully operational technology (infrastructure, connectivity, systems, hardware) ready for Day 1 trading

Drive a repeatable, scalable and efficient delivery model for store openings

Ensure alignment with business growth plans and timelines

Lead the delivery of strategic technology programs and initiatives, delegating workstreams to Store Technology Project Coordinators while retaining overall accountability for outcomes, governance, risks, budget and business partner management.

Field Team Leadership & Execution Model

Lead, coach and manage a team of 3 Store Technology Project Coordinators operating across different remote locations

Allocate and prioritise work across coordinators based on store pipeline, geography and complexity

Provide clear direction on deliverables including site surveys, bill of materials, vendor coordination and implementation activities

Ensure coordinators effectively execute on-site responsibilities such as vendor management, infrastructure validation and issue resolution

Set expectations for quality of documentation, including signoffs, audits and post-implementation reviews

Drive consistency in how coordinators apply standards, processes and technical solutions across all stores

Vendor & Supplier Management

Own relationships with key technology vendors and suppliers

Ensure vendors meet agreed delivery schedules, quality standards and SLAs

Lead regular performance reviews (e.g. QBRs) and drive continuous improvement





Resolve escalations relating to vendor delivery or service quality

Drive supplier accountability and continuous improvement

Ensure effective onboarding of new suppliers aligned to business standards

Escalation, Risk & Delivery Assurance

Act as the primary escalation point for all NSO technology delivery issues

Manage RAID across the programme (risks, assumptions, issues, dependencies)

Drive rapid resolution of issues impacting store opening readiness

Ensure governance, reporting and transparency of delivery health

Maintain control of critical path dependencies across multiple concurrent openings

Technical Oversight & Assurance

Provide oversight of infrastructure design and delivery, ensuring solutions are fit for purpose, scalable and compliant

Ensure consistency in deployment of store technologies across all locations

Support resolution of complex technical issues escalated from the field

Drive standardisation of tools, processes and implementation approaches

Business Partner Collaboration and Business Alignment

Partner closely with Retail, Property (BD) and clinical teams to ensure full store readiness

Engage senior business partners to align delivery to business priorities

Act as the key interface between business, central technology teams and field execution

Provide clear and consistent communication on progress, risks and timelines

Financial & Delivery Governance

Manage program budgets, forecasts and cost control

Provide transparency into delivery costs and supplier spend

Ensure adherence to governance frameworks, standards and audit requirements

Continuous Improvement & Operational Readiness

Drive continuous improvement in the store opening delivery model

Lead post-implementation reviews and embed lessons learned

Ensure smooth transition from project delivery into BAU support

Improve efficiency, speed and quality of store technology deployments

What We’re Looking For

Significant experience in senior technology delivery, program management or technical delivery leadership roles.

Demonstrated success delivering large-scale, multi-site rollout, deployment or store opening programs within fast-paced operational environments.

Strong expertise in store technology environments, including POS systems, clinical platforms, infrastructure, networking and connectivity solutions.

Proven experience leading, coaching and developing geographically distributed, field-based delivery teams.

Solid vendor and supplier management experience, driving performance, accountability, service quality and continuous improvement.

Proven ability to manage escalations, risks, issues and dependencies within complex, high-pressure delivery environments.





Demonstrated experience managing high-volume delivery portfolios with multiple concurrent initiatives, competing priorities and tight timelines.

Strong delivery governance, reporting and assurance experience, ensuring projects are delivered on time, within budget and to agreed standards.

Exceptional stakeholder management, business partnering and communication skills, with the ability to influence and engage technical and non-technical audiences at all levels.

Nice-to-have:

Experience within retail, healthcare retail, optical, pharmacy or other customer-facing multi-site environments.

Experience designing and implementing scalable deployment models to support growth and operational efficiency

Strong financial and commercial acumen, including budgeting, cost control, and vendor contract management

Compensation
$120,000 - $140,000 base salary, plus quarterly bonus, profit sharing, and benefits. Actual compensation will be determined based on experience.

Benefits

4 weeks of vacation and 1 paid volunteer day per year

1 extra paid day off plus an eyecare voucher to celebrate your birthday.

Health and dental benefits, RRSP matching and a Healthcare Spending Account active from your first day.

Mental health and wellbeing support, including $3,000 annually for practitioner care and access to our Employee Assistance Program.

Quarterly bonuses, based on your performance.

Annual Profit Share program to recognize your part in Specsavers’ success.

Free parking, access to the building gym, and a fully stocked kitchen with snacks and coffee/tea.

On‑site wellness offerings in-office, including RMT and yoga sessions.

Team and company social events, including holiday and annual celebrations.

Behaviours We Value

Collaborative : We work together as one Specsavers to deliver on our purpose

Curious : We question, explore, and seek out diverse perspectives to develop our knowledge and understanding

Courageous : We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making

Compassionate : We care, support, and help each other

Commercial : We treat money wisely and make decisions that are good for our customers, our partners, our people and for the long term

Equal Opportunity Employer
At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don’t meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.

Accessibility and Accommodations
We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at [email protected]. We will work with you to meet your needs and ensure a fair and equitable experience.

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📌 Senior Technical Delivery Manager (British Columbia)
🏢 Specsavers
📍 British Columbia