Join ChargeLab in Etobicoke, Toronto as a Technical Support Specialist for EV Charging, providing bilingual assistance in English and French. Focus on delivering a top-notch support experience across various platforms.

In this role, you will engage with EV drivers and site hosts while handling their technical and payment-related inquiries in both languages. The position involves collaboration with various internal teams to resolve issues swiftly and drive continuous improvement in service quality.

Key Responsibilities:
• Serve as the main point of contact for bilingual support
• Collaborate to uphold service level agreements
• Assist users through chat, email, and phone
• Analyze logs for diagnosing technical issues
• Escalate problems related to hardware and connectivity

Requirements:
• Fluency in English and French, written and spoken
• Background in customer or technical support necessary
• Experience with ticketing systems like Zendesk
• Solid analytical and communication abilities
• Post-secondary degree in a STEM-related field is preferred

Bring your expertise to ChargeLab and help shape the future of EV charging!
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📌 Technical Support for EV Charging at ChargeLab (Ontario)
🏢 King River Capital Group
📍 Ontario