Elevate your career with CMHC as a Bilingual Officer in Contact Centre Services. This temporary hybrid role focuses on providing outstanding client support from Ottawa, Montreal, or Toronto.

You will be essential in delivering high-quality service and enhancing client experience. Candidates need a minimum of three years in client support, expertise with AI tools, and superior communication skills in both official languages. Your ability to manage multiple priorities in a fast-paced workplace will be key.

Key Responsibilities:
• Act as a customer service advisor providing insightful support
• Capture and analyze client concerns for service improvement
• Collaborate to enhance tools across client service channels




• Ensure timely resolution of inquiries in a team environment
• Maintain accurate tracking of client interactions

Requirements:
• Post-secondary education or equivalent
• No less than three years in customer service
• Understanding of CMHC products and services
• Proven skills with CRM and Microsoft Office Suite
• Excellent communication abilities in English and French

Enhance client experiences while contributing to a culture of continuous improvement at CMHC.
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📌 Officer, Client Support Services - Bilingual (Quebec City)
🏢 Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL)
📍 Quebec City