Lead service initiatives with ABB as a Service Manager. Drive service growth, optimize resources, and enhance customer satisfaction in a collaborative workplace.

This Service Manager position entails leading the Service organization and taking full P&L; responsibility to achieve key performance targets. You’ll collaborate with your team to implement strategies aligned with business objectives and customer needs. The role demands a service-oriented mindset, operational excellence, and strong leadership capabilities to ensure profitable growth and improved service productivity.

Key Responsibilities:
• Execute service strategy to meet growth targets
• Manage P&L; to ensure revenue and profitability
• Drive continuous improvement in service efficiency
• Coach and develop a team of over 10 employees
• Champion a customer-first culture across the organization

Requirements:
• Bachelor’s degree required
• 12+ years in Customer Service or Operations
• Proven experience leading technical teams
• Fluent in English and French
• Ability to influence stakeholders effectively

Drive service excellence and operational success at ABB, where your leadership makes an impact.
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📌 Service Manager at ABB (Quebec City)
🏢 BlackBerry
📍 Quebec City