Enhance IT infrastructure and service quality at Svante as the IT Service Delivery Lead located in Burnaby, British Columbia. Focus on delivering and improving enterprise IT services in diverse environments to support sustainability initiatives.

This management role demands a proactive approach to IT service management with a strong emphasis on collaboration and governance. You will lead the Service Desk team and ensure optimal functioning of infrastructure, networking, and operational technology while fostering a culture of continuous improvement across the organization.

Key Responsibilities:
• Oversee IT service delivery across network and operational technology
• Lead a high-performing Service Desk team
• Develop and optimize ITSM processes for better service




• Monitor operational KPIs and service metrics
• Collaborate with cross-functional tech teams for improvement

Requirements:
• Minimum 7 years in IT service delivery or infrastructure
• Bachelor's degree in a relevant field
• Experience with Microsoft technologies and cloud solutions
• Solid leadership with excellent communication skills
• Familiarity with IT service management platforms

Become an integral part of Svante's innovative drive in IT service excellence and sustainability.
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📌 IT Service Delivery Lead Role at Svante (British Columbia)
🏢 Svante
📍 British Columbia