Elevate your career as a CIC Aftersales Representative with Dilawri in a hybrid role. Deliver outstanding post-sale customer experiences while driving service bookings for multiple dealerships. Join the Dilawri Group of Companies in British Columbia as a valuable CIC Aftersales Representative.

This hybrid position involves effective communication through inbound and outbound channels to support various dealerships. You will enhance operational efficiency and customer satisfaction, while consistently achieving performance metrics and KPIs. Key Responsibilities:
Support all customer communications across channels
Schedule service appointments to optimize revenue
Follow up on Customer Satisfaction Index leads
Meet daily, weekly, and monthly KPIs
Maintain current knowledge of service offerings Requirements:
Post-secondary diploma in Business or related field
Previous customer service or call centre experience
Robust verbal and written communication skills
Highly organized with attention to detail
Fluency in English; Cantonese/Mandarin is an asset Make an impact in customer service and operational excellence with Dilawri's dedicated team.

📌 Cic Aftersales Representative At Dilawri Vancouver
🏢 Dilawri Group of Companies
📍 Vancouver