Transform the U.S. Retirement business as a Bilingual Customer Service Specialist at Manulife. Deliver exceptional service and support for 401(k) participants in a hybrid work workplace. Join Manulife's FutureChoice Retirement Services Team as a Customer Service Professional with a focus on bilingual support.

This full-time position emphasizes your ability to provide empathetic interactions and assist participants as they navigate retirement plans and services. The ideal candidate will ensure compliance while handling transactions and inquiries effectively. Key Responsibilities:
Handle inbound calls and respond to customer inquiries with empathy
Process account changes, investments, and transactions accurately
Explain retirement plan specifics to help participants make informed decisions




Assist customers with necessary forms and clarify any rejections
Stay up to date with company policies and performance metrics Requirements:
Minimum two years customer service experience
Bilingual in Spanish and English preferred
Post-secondary education or relevant certification desired
Excellent communication skills and attention to detail
Ability to manage multiple tasks in a quick-paced setting Leverage your bilingual skills and customer service expertise to elevate the experience for Manulife's retirement plan participants.

📌 Bilingual Customer Service Specialist At Manulife Halifax Regional Municipality
🏢 Manulife Insurance Malaysia
📍 Halifax Regional Municipality