Enhance your career in telecommunications with CCTS as a bilingual Customer Service Representative. Connect with customers through live calls and written responses in a full time capacity. At the Commission for Complaints for Telecom-television Services, you'll be crucial in handling customer complaints and providing essential information.

We seek a candidate with at least one year of customer service experience, ideally in a call center, who exhibits exceptional problem-solving and judgment skills. This position requires a commitment to unbiased and diplomatic communication. Key Responsibilities:
Respond to live customer inquiries and written communication
Provide accurate information on processes and complaint status




Evaluate and determine complaints per our mandate
Ensure confidentiality and act professionally
Utilize MS Office tools effectively in daily tasks Requirements:
High school diploma or equivalent
Minimum 1 year in customer service, preferably in call centers
Proficient in Windows and MS Office applications
Solid customer interaction skills; bilingualism preferred
Understanding of telecommunications or complaint handling is an asset Utilize your customer service expertise in a supportive role at CCTS, fostering fairness in telecommunications.

📌 Bilingual Customer Service Representative At Ccts Ottawa
🏢 Commission for Complaints for Telecom-television Services (CCTS-CPRST)
📍 Ottawa