Role Overview As a key member of the management team, this position is responsible for driving the overall goals and objectives for our Personal Insurance teams within a specific regional territory. You will lead a team of Personal Insurance managers and drive growth while delivering exceptional customer experience.

Location: Calgary/Airdrie, AB.

Employment: Permanent Full Time.

What You’ll Do Here Build and lead a highly engaged team

Drive growth and deliver second to none customer experience

Work with your management team and peers to develop business strategies which deliver outperformance

Implement and execute these plans by leveraging your team’s talents and skills sets and through regional collaboration

Accountable for overall recruiting and staffing of your team

Responsible for managing, coaching, and developing your team. Conduct regular one‑on‑one meetings with direct reports and proactively manage succession plans.

Build and execute Engagement Action Plans. Motivate staff to participate in company objectives and continuously keep them informed of changes or new directions

Ensure quality of service meets expected standards

Examine customer experience and implement tools and programs to enhance their experience





Analyze and resolve service and sales problems and follow up with clients on escalated issues as required

Develop and maintain strong working relationships with our key insurer partners

What You Bring To The Table AIC – General Level 2 or equivalent is required

Leadership and management experience in insurance brokerage operations is an asset

Understand the needs of the customer (internal and external)

Strong communication and negotiation skills

Strong team player and collaborator

Management of projects or initiatives outside daily responsibilities with multiple stakeholders

Analytical and problem‑solving abilities; develops optimal solutions that maximize organizational performance

Benefits Salary Range: CAD 109,900 – 134,300 (based on a 35‑hour work week).

Salary determination also considers experience, skills, and location.

Incentive Plan: Annual bonus target 15% of base salary, with a potential payout of up to 200% based on performance.

Additional benefits: flexible work arrangements, wellness account and savings options, Employee Share Purchase Plan, Group RRSP and DPSP matching, and more.

BrokerLink is an equal opportunity employer and is committed to providing an accessible setting. Accommodations are available on request.

📌 TEAM LEADER ASSURANCE (H/F) (Calgary)
🏢 BrokerLink
📍 Calgary