Step into the IT Helpdesk 2IC role at Kandor Management, where you'll blend hands-on technical support with leadership responsibilities. This role is essential for maintaining team operations and effectiveness.

As a Technical Services Manager, you will support pivotal IT functions, stepping in for the IT/TSD lead when necessary. Your focus will be on leading the team, mentoring junior staff, and ensuring high-quality support services. Your insights will be vital in enhancing technical processes and documentation across the department.

Key Responsibilities:
Support IT/TSD lead and ensure operational continuity
Provide technical assistance and resolve support requests
Mentor junior staff on best practices and procedures




Manage ticket queue and daily workload coordination
Lead efforts in TSD documentation and process improvements

Requirements:
Significant experience in IT helpdesk or technical support
Skills in mentoring or leading a team of support staff
Familiar with ticketing systems and IT processes
Solid interpersonal and customer service skills
Flexibility to learn current technologies and methodologies

Drive excellence in IT support while fostering a culture of growth at Kandor Management.
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📌 Kandor Technical Services Manager 2ic Burnaby
🏢 Kandor Management
📍 Burnaby