Become a vital part of Progressive Automations as a Technical Support Engineer. Your primary focus will be on providing top-notch technical assistance, troubleshooting issues, and ensuring customer satisfaction.

In this role, you will offer technical support via phone and manage escalations while inspecting RMA products. Additionally, support the R&D; team with product assembly and testing, while assisting in current product development projects. This position is perfect for individuals passionate about customer service and technical challenges.

Key Responsibilities:
Provide exceptional phone-based technical support
Handle complex product escalations and RMA inspections
Support R&D; with assembly and testing of components
Execute mechanical, electrical, and firmware testing
Create and validate technical product documentation

Requirements:
Degree in Mechanical, Electrical, or Mechatronics engineering
Solid communication and customer-focused attitude
Hands-on troubleshooting experience
Knowledge of motor control systems
Organized approach to testing and documentation

Elevate your career with technical expertise and support at Progressive Automations!
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📌 Technical Support Engineer At Progressive Automations Richmond (Canada)
🏢 Progressive Automations
📍 Canada