Key Responsibilities
CMDB Management
Design, implement, and maintain ServiceNow CMDB architecture.
Ensure CMDB data quality, completeness, and accuracy.
Define and maintain Configuration Item (CI) classes and relationships.
Monitor and improve CMDB Health metrics, including:
Correctness
Compliance
Establish and maintain CMDB governance processes and standards.
Required Skills
Robust experience in CMDB Management.
Hands-on experience with ServiceNow CMDB architecture design and administration.
Ability to maintain and improve CMDB data quality, completeness, and accuracy.
Experience defining and managing Configuration Item (CI) classes and CI relationships.
Experience monitoring and improving CMDB health metrics:
Correctness
Compliance
Knowledge of CMDB governance standards and best practices.