You will create transformative voice telephony experiences that bring our brands to life and solve complex problems for our customers using the latest emerging technologies- including Generative AI, Agentic AI frameworks, conversational AI, and speech-enabled automation. This role is focused on Google GECX as the core platform for Rogers' AI-powered voice telephony and contact centre transformation, with responsibility for shaping, delivering, and continuously improving customer and front-line experiences across IVR, IVA, voice routing, escalation, and agent-assist journeys. You will work across Customer Experience, Contact Centre Technology, Engineering, Digital, Security, Privacy, and vendor partners to drive strategy and execution across Rogers brands, ensuring voice AI journeys are secure, scalable, measurable, and integrated into the broader contact centre and enterprise AI ecosystem.What you will bring:
Bachelor's degree in Computer Science, Engineering, Business, or a related field.3+ years of product management/ownership experience delivering products in Agile environments, with a robust focus on AI, machine learning, voice assistants, IVA/IVR,



or contact centre technologies.Expertise in natural language processing (NLP/NLU), speech recognition, text-to-speech, intent recognition, and their application across front-line channels.Experience with API integrations, defining API consumption patterns, and partnering with engineering teams to connect AI agents to enterprise systems.Solid track record of improving KPIs and hitting targets across customer experience, voice containment, call deflection, AHT, and cost optimization.Experience using product analytics platforms, root-cause analysis, data-driven experimentation, and A/B testing to evaluate performance and drive post-implementation improvements.Excellent communication and presentation skills, with the expertise to translate complex AI and platform concepts into explicit business rationale for executive audiences.High degree of curiosity, resourcefulness, and accountability when tackling complex technical, platform, and operational challenges.Collaborative mindset with the ability to solicit diverse perspectives (understanding the "why" and not just the "what") to align cross-functional teams around shared outcomes.
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📌 Product Owner Ai Only Winnipeg (Canada)
🏢 Ampstek
📍 Canada