Elevate customer experience as a Senior CCaaS Engineer with Accenture Song. Bring your expertise in Amazon Connect and Google CCAI to design scalable solutions in a team-oriented, hybrid work model.

Accenture is seeking a CCaaS Engineer with a minimum of 3 years of hands-on experience in delivering high-quality contact center solutions. You will work closely with stakeholders to implement innovative customer experience solutions across AWS and Google Cloud. Your role involves designing, building, and maintaining contact center systems utilizing cutting-edge technologies to enhance performance and reliability.

Key Responsibilities:
• Design and configure CCaaS solutions on Amazon Connect and Google CCAI
• Implement contact flows, IVR logic, and agent workspace setups




• Develop cloud-native services to streamline workflows
• Create CI/CD pipelines and manage infrastructure-as-code
• Conduct testing, QA, and document configurations

Requirements:
• 3+ years in Amazon Connect, Google CCAI, or both
• Experience with AWS services and Google Cloud technologies
• Proficient in Python, Node.js, or Java
• Familiar with CI/CD practices and Agile methodologies
• Strong problem-solving and communication skills

Shape the future of customer interaction through innovative solutions at Accenture.
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📌 Senior CCaaS Engineer at Accenture (Alberta)
🏢 Accenture
📍 Alberta