Enhance your IT career with Portage Mutual as a Service Desk Analyst in Winnipeg, Manitoba. Provide essential Tier 1 support to our internal and external customers while troubleshooting technical issues.

In this role, you will assist users with their inquiries and resolve problems related to PMIC's systems and hardware. The Service Desk Analyst position requires both technical problem-solving skills and the ability to deliver top-notch service. You will handle incoming requests, maintain IT documentation, and work collaboratively within a supportive team workplace.

Key Responsibilities:
• Provide Tier 1 support for end-user inquiries
• Log and process incoming service requests efficiently
• Troubleshoot issues and determine priorities




• Maintain incident records in ITSM tool (JIRA)
• Create and manage IT documentation for users

Requirements:
• 1-3 years of end-user support experience
• General Insurance Essentials (GIE) certification required
• College Diploma or University Degree in relevant fields
• ITIL certification or willingness to achieve
• Strong skills in Microsoft Office and various OS platforms

Cultivate your technical skills while making a positive impact at Portage Mutual.
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📌 Service Desk Analyst at Portage Mutual (Manitoba)
🏢 Portage Mutual Insurance
📍 Manitoba