At Entain, we don't just keep up with the pace of entertainment, we set it. Home to over 30 global brands, we're 29,000+ strong, united by a love of creating bold, boundary-pushing experiences. And when we win, we win together. Our ambition? To become the world's number one in betting, gaming, and interactive entertainment, delivering moments of pure excitement to millions, responsibly and sustainably.
Job Description Location & Working Model: Toronto-based, hybrid (Minimum 2 days per week in the office)
Key Role Feature: Ownership of automated lifecycle CRM campaigns driving player engagement and retention
This chance has arisen as part of continued evolution within our CRM function, offering the chance to play a pivotal role in enhancing how we engage players across our Canadian brands. The position provides a platform to contribute to high-impact lifecycle strategies while working alongside experienced CRM specialists in a fast-moving, data-led environment.
The CRM Lifecycle Executive will play a central role in delivering best-in-class customer journeys, combining creative execution with data insights to optimise engagement, retention and lifetime value. The CRM Lifecycle Executive will operate across multiple channels and collaborate closely with operations, creative, and regional teams to ensure campaigns are impactful, compliant, and continuously improving.
The CRM Lifecycle Executive will…
Design and execute automated lifecycle campaigns across email, SMS, push and in-app channels
Leverage AI-driven insights and data analytics to refine targeting, messaging and customer journeys
Build, QA and deploy campaigns ensuring accuracy,



consistency and timely delivery
Analyse campaign performance, producing reports and identifying optimisation opportunities
Support A/B testing initiatives to improve engagement, conversion and bonus efficiency
Coordinate with stakeholders to deliver high-quality campaign briefs, assets and promotions
Qualifications 2-3 years' experience in B2C CRM or lifecycle marketing roles
Hands-on experience with CRM platforms such as Optimove, Salesforce or ExactTarget
Strong analytical skills with experience using Excel, Power BI, Tableau or similar tools
Proven ability to manage multi-channel campaign execution and QA processes
Understanding of customer lifecycle strategies and retention drivers
Experience in customer communication design, campaign briefing, or template-based content execution
Exposure to online gaming, casino or sportsbook products and an understanding of player behaviours and retention drivers
Additional Information Diversity and equal opportunities:
As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong.
Where appropriate, we will make reasonable adjustments to ensure the application process and role is fair for all candidates.
We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work.
Our diverse internal networks provide the support for you to express your views and make a positive difference.
Job Location
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📌 CRM Lifecycle Executive - Canada (Ontario)
🏢 Voitto
📍 Ontario