Become a Service Delivery Manager at Fortinet and drive the success of SOCaaS implementations. This role focuses on enhancing customer experiences through effective service delivery and issue resolution.

Reporting to the Team Lead, you will manage client relationships while ensuring the successful delivery of SOCaaS services. In this contract position, you will oversee project performance, facilitate service reviews, and communicate necessary improvements based on customer feedback to enhance technology offerings and service delivery effectiveness.

Key Responsibilities:
Support onboarding and service delivery via close coordination
Conduct regular meetings to improve customer satisfaction
Manage all SDM process deliverables and status updates




Communicate challenges and customer concerns effectively
Document evolving processes for better results

Requirements:
3+ years in customer-facing service delivery roles
Expertise in project management methodologies
In-depth knowledge of network security and compliance standards
Familiarity with log analysis and ITSM platforms
Bachelor’s Degree in relevant field or equivalent experience

Leverage your problem-solving skills and service management expertise to elevate Fortinet's SOCaaS service delivery.
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📌 Fortinet Service Delivery Manager Position Burnaby
🏢 Fortinet
📍 Burnaby