Drive exceptional guest service as the Assistant Guest Experience Manager at Mission Hill Family Estate in the Okanagan. Engage with guests, lead the team, and enhance the winery's reputation. In this vital role, you'll ensure that every aspect of the guest experience meets Mission Hill's premium standards.

With 5+ years in hospitality, you’ll manage daily operations, develop effective schedules, and oversee team performance. Your passion for service and ability to align operations with guest demands will be instrumental in achieving revenue targets. Key Responsibilities:
Lead service execution and guest recovery strategies
Build and manage effective team schedules
Oversee experience details and manage bookings
Support cross-functional collaboration for guest events
Aid in sales initiatives and operational reporting Requirements:
5+ years in hospitality or winery operations
Proven experience in leading and coaching teams
Guest-first mindset with service excellence focus
Confidence with CRM and reporting systems
Must have or obtain Serving It Right certification Deliver outstanding guest experiences and grow your career in a celebrated winery.

📌 Assistant Manager For Guest Experiences West Kelowna
🏢 Mission Hill Family Estate
📍 West Kelowna