Join Discover Energy Systems (DES) as a Technical Support Expert, where your skills in lithium battery systems will shine. This hybrid position combines work from home with in office support in Richmond, BC.

As a Senior Technical Support Representative, you'll play a crucial role in assisting customers and installers with complex technical issues. A minimum of two years in technical support within the lithium battery or power electronics industry is required.

This role emphasizes hands-on problem-solving and effective communication with various stakeholders to ensure smooth operations.

Key Responsibilities:
Deliver customer technical assistance across multiple platforms
Escalate unresolved issues to the Engineering team




Accurately document troubleshooting efforts in Hub Spot
Stay updated on DES product lines and system configurations
Conduct training sessions for customers and partners

Requirements:
Bachelor's degree in Electrical, Mechatronics, or a related field
2+ years of field service or technical support experience
Solid proficiency in communication and analytical skills
Familiarity with CRM systems and Microsoft Office
Ability to manage multiple priorities effectively

Bring your expertise in technical support and a commitment to customer excellence to DES.
J-18808-Ljbffr

📌 Technical Support Expert At Discover Energy Systems Richmond (Canada)
🏢 SOLV4EX Group
📍 Canada