Drive retail excellence as an Operations Manager with The Brick. Focus on customer satisfaction, team leadership, and operational efficiency in a supportive setting.

The Brick is expanding its management team and seeking an Operations Manager. You will report to the Store Manager while being responsible for compliance with operating procedures, employee development, and enhancing customer service. Your leadership will be vital in increasing profitability and ensuring a high-standard customer experience.

Key Responsibilities:
Implement and enforce operational policies and procedures
Recruit and coach a passionate team
Resolve escalated customer service issues promptly
Elevate store profitability and efficiency metrics
Maintain top-notch merchandising and customer service

Requirements:
High school diploma; post-secondary education preferred
2+ years of supervisory or management experience
2+ years of customer service or sales experience
Proven operations and merchandising background
Robust communication and problem-solving skills

Lead a dedicated team at The Brick and create an exceptional shopping experience for every customer.
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📌 Operations Manager At The Brick Edmonton
🏢 The Brick Group
📍 Edmonton