MDA Space is seeking an IT Analyst to strengthen its Tier 2 Deskside Support team across multiple business areas. This one-year contract role focuses on providing exceptional computer support services to MDA staff while enhancing technical knowledge daily.

Aiming to foster collaboration among teams, this role requires solid experience in user support, including troubleshooting and analyzing technology issues. You will contribute to maintaining seamless operations for desktops, laptops, and software across various departments, ensuring user readiness and satisfaction.

The ideal candidate will thrive in a agile setting while fulfilling a variety of technical responsibilities.

Key Responsibilities:
Provide Tier 2 technical and user support effectively




Enter and manage Incident and Service Request tickets
Troubleshoot desktop and mobile device issues
Maintain expertise in Microsoft Windows 11 and Office 365
Create departmental procedures and support documentation

Requirements:
Diploma or degree in related studies
Minimum 1 year of support experience
Robust problem-solving and analytical skills
Ability to work well in a team
Security clearance at Reliability Status level

Support all MDA staff with your IT expertise and collaborative spirit.
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📌 It Analyst For Mda Deskside Support Richmond
🏢 Socket.dev
📍 Richmond