Play a vital role in enhancing customer trust at Interac as a CX/UX Researcher. Focus on research-driven insights to shape product and service outcomes.As a CX/UX Researcher for a fixed term of 12 months, you will be tasked with leading research initiatives to better understand user needs and pain points. Your expertise will inform design and product choices that align with customer expectations. Candidates should have at least three years of UX research experience and a relevant educational background, ensuring they can effectively communicate insights across teams.Key Responsibilities:
- Lead usability tests and targeted user interviews
- Analyze insights and provide recommendations to teams
- Create journey maps and UX-related artifacts




- Collaborate with product and design to embed research
- Advocate for best practices in research methodologiesRequirements:
- 3+ years of CX/UX research experience
- Degree in psychology, anthropology, or a related field
- Skilled in qualitative and quantitative methodologies
- Strong communication and storytelling abilities
- Eligible for full time employment in CanadaContribute to Interac’s mission of secure and inclusive digital finance through impactful research.#J-18808-Ljbffr

📌 Interac Cx/Ux Research Role (Toronto)
🏢 Interac
📍 Toronto