Join the Technology team at Houle as a Technical Customer Support skilled in Burnaby or Victoria, focusing on Security Technology Service operations. Provide top-notch service to customers while managing requests and coordinating technician dispatch. At Houle, this role requires a keen focus on customer satisfaction and administrative efficiency.

As part of the Security team, you will handle service requests, prioritize tasks, and ensure timely communication with both customers and technical staff. Your expertise in security technology systems and customer service will be crucial for success in this position. Key Responsibilities:

- Deliver high-quality customer service and administrative support
- Manage incoming service requests via phone and email




- Triage and prioritize service requests for technicians
- Create and track work orders through to completion
- Collaborate with billing to resolve discrepancies Requirements:
- High School Diploma required
- 2+ years in administrative support or customer service
- Familiarity with security technology systems
- Proficient in MS Office and CRM systems
- Excellent communication and organizational skills Bring your customer service expertise and organizational skills to support Houle's Security operations.

📌 Technical Customer Support in Burnaby
🏢 Houle
📍 Burnaby