Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award‑winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting‑edge technology, agile thinking, and a people‑first culture. With a global team across North America, South America, Central America, Europe, and APAC, we offer end‑to‑end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in‑store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi‑billion‑dollar parent company. This role will operate remotely (US or Canada) OR be based out of one of our major North American office locations - Charlottesville, VA, Durham, NC, Columbus, OH, Boston, MA, Vancouver, BC, Calgary, Edmonton, AB, or Toronto, ON. As the Technical Client Engagement Director you’ll be leading digital strategy for a Telecom client of TELUS Digital, you will co‑deliver bold digital strategies with executive stakeholders and turn them into market‑ready products, positioning TELUS Digital as the go‑to partner across the customer ecosystem.

If you thrive at the nexus of strategy, productization, and large‑scale delivery, join us to shape the future of digital transformation for our customers.



Building our Company Partner with Practice area leaders and business development leaders to continue to become a long‑term trusted advisor within the TELUS ecosystem Responsible for partnering with other TELUS Digital leadership to determine strategic priorities that enable customers to transform their business. Drives teams to provide fresh perspectives, breakthrough ideas, and new paradigms that can be leveraged to grow accounts Initiates, influences, and drives organizational changes and business transformation.

Focusing on Customers Bring industry best practices from other clients across engineering, emerging technologies, and user experience Leads and sets account strategy Accountable for proposal development and articulating staffing needs across accounts serviced Develop and manage strong, lasting relationships with TELUS Builds relationships and takes into account the needs of multiple stakeholders to influence and drive decisions for beneficial business outcomes. Track revenue, oversee delivery in partnership with delivery leads, and identify win/win commercial constructs Identify new market opportunities, and determine priorities and solutions that enable TELUS Digital to meet those opportunities Provide cross‑functional people management to consultants and/or client managers, and career coaching/guidance Builds high‑performing teams by integrating a diversity of skills and personalities and creating a shared purpose.



5+ years shaping strategy and leading high‑performing teams in a top‑tier management consultancy, owning a client relationship End‑to‑end digital‑transformation expertise—from technology advisory and complex program delivery to productization and go‑to‑market execution—earned on multi‑year engagements with Fortune‑500 clients or leading health‑tech innovators. Deep knowledge of enterprise software engineering and enterprise platforms Comfortable discussing modern architectures, cloud‑native services, and scalability patterns with technical leaders.

Hands‑on experience deploying agile and scaled‑agile methods, managing global talent pools, and hitting margin targets in fast‑moving environments. Customer‑experience authority. Deep fluency in service‑design thinking, omnichannel journeys, and data‑driven personalization techniques that boost NPS and lifetime value.

Change‑and risk‑management savvy. Comfortable steering large‑scale organizational change while safeguarding quality, compliance, and patient privacy. Bachelor’s degree required; MBA, Masters in Computer Science (MSC or MSCS) or equivalent graduate degree strongly preferred.

At TELUS Digital, we are proud to be an equal prospect employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

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📌 Technical Engagement Manager | Remote (Calgary)
🏢 TELUS Digital
📍 Calgary