About ITC Infotech

ITC Infotech is a wholly owned subsidiary of ITC Limited, one of India's foremost private sector companies and a diversified conglomerate. The ITC Group, with a market capitalization of $65 billion, is globally recognized as a leader in sustainability. The group's vision is to achieve world-class performance and create growing value for both the Indian economy and its stakeholders.

This vision is supported by core values such as Trusteeship, where professional managers hold the company in "trust" for its stakeholders; a robust Customer Focus; Respect for People; a commitment to Excellence; a pursuit of Innovation; and a strong Nation Orientation. ITC Infotech's business philosophy is that business is at the center and technology is an enabler, as reflected in its tagline, "Business-friendly Solutions." The company offers a wide range of services and solutions across key business areas, including CIO Services (Automation, Digital Workplace, ERP), Digital Experience (Experience Transformation), and Product 4.0 (Product Lifecycle Management, Digital Manufacturing). In the last seven years, ITC Infotech has successfully doubled its revenue from $250 million to $500 million+ annually, with its EBIT improving from 8% to over 18%.

With this strong growth momentum, ITC Infotech is now embarking on its next journey, known as 'Next Orbit,' with the ambitious goal of reaching $1 billion in annual revenue within the next four years. The Americas region is a critical part of this charter and is expected to increase its contribution to total revenue from the current 35% to a range of 40% to 50%. Manufacturing is a key vertical for the group and ITC Infotech with BFSI, Retail, CPG, Travel, Transportation & Hospitality being others.

Role - Technical Program Manager Location - Vancouver, BC

Start Date - Immediate

Duration - Long Term Role Summary:

We are seeking a Staff Technical Program Manager (TPM) to lead complex, cross-portfolio technology initiatives within Global Product Technology, with a strong focus on Merch Planning, Forecasting, Sizing, and Allocation systems.

This role operates at the intersection of business and technology, owning delivery across multiple interdependent programs. The Staff TPM is responsible for driving end-to-end outcomes, shaping technical and business decisions, and ensuring planning and allocation capabilities deliver measurable business impact.

This role requires deep understanding of retail planning lifecycles, inventory flow, and allocation strategies, combined with the ability to orchestrate complex technology delivery at scale. Key Responsibilities

1.

Portfolio

Ownership & Program Leadership

Own end-to-end delivery outcomes across multiple programs spanning Merch Planning, Sizing, Forecasting, Allocation, and Inventory Optimization





Drive alignment initiatives that support:

Forecast-driven size curves

In-season reforecasting

Allocation and transfer optimization

Ensure execution aligns to GTM gates, buy cycles, and merchandising decision timelines 2.

Merch

Planning & Allocation Business Acumen (Critical)

Serve as a thought partner to Merch Planning and Allocation leaders, translating business needs into scalable technology solutions

Deeply understand and incorporate

Pre-season planning (assortment planning, size curves, buy quantities)

In-season management (reforecasting, transfers, sell-through optimization)

Allocation strategies across DCs and stores

Evaluate tradeoffs between

Forecast accuracy vs responsiveness

Inventory optimization vs service levels

Automation vs planner control

Ensure technology solutions directly improve:

Forecast accuracy

Inventory productivity

Allocation efficiency

Time-to-decision for planners 3. Technical & Strategic Decision Leadership

Drive cross-system decision-making (architecture, sequencing, data flows, integration with planning tools like Anaplan, Snowflake, etc.)

Lead decision frameworks (options, tradeoffs, recommendations) for business and technology leadership

Ensure solutions reflect end-to-end planning workflows, not isolated system improvements

Act as a technical and business translator between Planning, Product, and Engineering 4.

Release

Governance & Delivery Management

Own and evolve release governance and readiness processes across planning and allocation systems

Ensure releases align to critical business windows (GTM, buys, peak seasons)

Drive proactive coordination of

Data dependencies (forecast inputs, inventory signals)

Cross-system releases impacting planners

Prevent business disruption through tight release discipline and validation rigor 5.

Delivery

Excellence & Operating Model Design

Design and scale delivery operating models for planning systems across multiple teams

Standardize execution practices across

Backlog readiness tied to business outcomes

Planning feature prioritization

Cross-team coordination

Lead initiatives to improve

Delivery predictability

Feature adoption by business users

Quality of outputs used by planners 6. Cross-Functional Orchestration & Dependency Management

Act as the single-threaded owner connecting Merch Planning, Allocation, Engineering, Data, and Product teams

Manage dependencies across

Forecasting engines





Sizing logic

Allocation and transfer systems

Surface and resolve risks tied to data quality, model outputs, and downstream planning impacts 7.

Operational

Excellence & Incident Leadership

Lead response to production issues impacting planning or allocation outcomes (forecast errors, allocation mismatches, data delays)

Drive root cause analysis with both technical and business context

Ensure continuous improvements in

SLA adherence

Data accuracy and reliability

Planning system stability 8.

Executive

Influence & Stakeholder Leadership

Deliver executive-ready insights linking technology delivery to business outcomes (inventory, forecast accuracy, allocation effectiveness)

Influence prioritization decisions based on business value, not just delivery feasibility

Partner with senior leaders across:

Merch Planning

Allocation

Product

Engineering 9.

Scalable

Mechanisms & Organizational Impact

Build scalable mechanisms tailored to planning and allocation domains:

Forecast validation frameworks

Allocation readiness checklists

Dependency maps across data → models → planning tools

Enable teams to operate with clarity, accountability, and business alignment

Coach PMs/TPMs on connecting delivery execution to merchandising outcomes Required Qualifications

8–12+ years in Technical Program Management or Program Management

Proven experience owning portfolio-level programs across planning, supply chain, or retail technology domains

Strong understanding of

Merch Planning and Allocation processes

Forecasting and inventory optimization concepts

Cross-functional delivery in data-driven systems

Demonstrated ability to influence both technical and business leadership decisions Preferred Qualifications

Experience with Anaplan, planning systems, or allocation engines

Exposure to AI/ML-based forecasting or optimization models

Experience with data platforms (e.g., Snowflake) and end-to-end data pipelines

Background in retail, apparel, or omnichannel inventory environments Education

Bachelor’s or Master’s of engineering, or related fields. ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.

📌 Technical Program Manager (Vancouver)
🏢 ITC Infotech
📍 Vancouver