Our Story: At COSMO, we inspire kids through innovative technology and a supportive community. Our family-centric products, such as the award-winning JrTrack Kids Smartwatch, enhance children's independence and confidence. This all-in-one device functions as a phone, GPS tracker, and music player, managed via the Mission Control Parent App, which allows parents to set safety alerts and manage contacts. Recognized as a top kids' wearable by PCMag and others, Cosmo is on the rise.

About The Role Title: Technical Program Manager, New Products

Reports To Head of Delivery Dotted line to Product and China Operations leadership Role Summary Cosmo is seeking an experienced Technical Program Manager: New Products to help bring new connected hardware products to market. In this role, you will lead cross-functional program execution for complex, multi-disciplinary initiatives that span software, hardware, manufacturing, and business operations. You will own the end-to-end program timeline for new product introductions, ensuring teams across Engineering, Product, Marketing, Customer Support, and Operations are aligned and prepared for successful launches.

Working closely with engineering and hardware program managers, you will coordinate dependencies, manage risks, and drive clarity across teams so that products are delivered on time and with high quality. This role is ideal for a Technical Program Manager with hands-on experience delivering complex hardware and software products through full product lifecycles, from early development through manufacturing ramp and market launch. You are comfortable working across global teams and partners, navigating ambiguity, and driving execution in scrappy, quick-moving environments with tight timelines.





Key Responsibilities Own the end-to-end program timeline for new product introductions, integrating engineering, manufacturing, and business readiness milestones from concept through launch

Drive cross-functional alignment across Engineering, Product, Marketing, Customer Support, Operations, and Commercial teams to ensure launch readiness and clear ownership

Define, track, and communicate major program milestones, readiness gates, and decision points, ensuring risks and dependencies are surfaced early

Partner closely with the Engineering TPM to align software and firmware execution, release readiness, and engineering risks with overall program commitments

Partner closely with the China Hardware Program Lead to incorporate factory timelines, sample availability, certification milestones, and manufacturing risks into the global plan

Participate in occasional after-hours coordination with global manufacturing and engineering partners to support critical phases of new product development.*

Identify and manage cross-functional risks and tradeoffs, facilitating timely decisions across scope, timeline, cost, and quality

Ensure non-engineering teams have clear deliverables and timelines required to support a successful product launch

Drive structured communication and documentation to ensure decisions, changes, and dependencies are clearly captured and shared

During peak development and manufacturing phases,



this may include virtual calls with our China-based partners, typically held around 9:00 p.m. EST. These periods generally occur approximately 4 months per year, with calls 2-3 times per week during peak moments.

Our goal is to reduce this cadence to once per week through strong program planning, clear documentation, and effective cross-functional coordination About You You understand how manufacturing, hardware, software, and operations come together to deliver products

You are systems-oriented and thrive in complex, cross-functional environments

You are comfortable owning ambiguity and turning it into structure and clarity

You communicate clearly and confidently with senior leaders and execution teams alike

You care deeply about predictability, preparation, and avoiding last-minute heroics

You enjoy enabling teams to succeed without micromanaging their execution Requirements Experience and Qualifications 7+ years of technical program or program management experience in consumer hardware, software, or connected devices

Proven experience leading cross-functional NPIs from planning through launch

Strong understanding of hardware and software development lifecycles

Experience coordinating globally distributed teams

Comfortable working with Jira, Confluence, and program planning tools

Strong executive communication and stakeholder management skills

Preferred start up experience in a fast paced, ambiguous, environment Benefits What We Offer Competitive salary and benefits including 100% employer paid supplemental medical policy Remote working environment An opportunity to make a significant impact in a fast-growing company

Generous PTO

Collaborative, creative, and supportive work environment

📌 Technical Program Manager - New Product Introduction (Toronto)
🏢 COSMO Technologies
📍 Toronto