Join Stingray's Montreal team as a Technical Specialist focused on digital signage. Leverage your skills to tackle complex issues and support diverse customer requests effectively. Stingray is looking for a motivated Technical Specialist in the Customer Support division.

This role emphasizes your organizational skills and problem-solving ability, addressing escalated support concerning digital signage platforms. Your expertise will contribute to ongoing process improvements and customer satisfaction in an ever-evolving work environment. Key Responsibilities:

- Manage high volume escalations in technical support
- Act as point of contact for SOW preparation
- Troubleshoot hardware and software issues independently
- Create explicit documentation to improve team processes
- Work closely with Level 1 Customer Support Specialists Requirements:
- 2+ years in an advanced technical support position
- Proficiency in networking and knowledge of signage software
- Direct experience with digital signage hardware
- Fluent in French and English, both written and oral
- Strong analytical skills and proactive work ethic Utilize your technical skills to enhance the digital signage experience for clients at Stingray in Montreal.

📌 Technical Specialist for Digital Signage Solutions (Montreal)
🏢 Stingray
📍 Montreal