Codentrel, a leader in IT, telecom, and AI-driven solutions, is seeking a skilled and customer-focused Technical Support Specialist to provide high-quality technical assistance to our clients and internal teams. This role involves troubleshooting issues, supporting hardware and software systems, and ensuring smooth technology operations.

Responsibilities

- Provide first- and second-level technical support for hardware, software, and network-related issues

- Respond to technical inquiries via phone, email, remote access tools, and in-person

- Diagnose, troubleshoot, and resolve IT and telecom-related problems efficiently

- Assist with installation, configuration, and maintenance of systems, devices, and applications

- Log and track all support requests in the ticketing system, ensuring timely resolution

- Escalate unresolved issues to higher-level support or vendors when necessary

- Maintain detailed technical documentation for systems, configurations, and procedures

- Provide training and guidance to users on hardware, software, and system best practices

- Stay updated on emerging technologies, updates, and patches relevant to company systems

Requirements

Education &

Experience





- College diploma or university degree in Information Technology, Computer Science, or a related field

- Minimum 2–3 years of technical support or helpdesk experience

Technical Skills & Knowledge

- Strong knowledge of Windows OS, Microsoft Office Suite, Active Directory, and Exchange Server

- Experience with networking fundamentals (LAN/WAN, TCP/IP, VPN)

- Familiarity with mobile device support (Android, iOS) and remote support tools

- Understanding of ticketing systems (ServiceNow, Zendesk, or similar)

- Knowledge of telecom systems and VoIP technologies is an asset

Soft Skills

- Excellent troubleshooting and problem-solving skills

- Strong customer service orientation with a professional demeanor

- Effective written and verbal communication skills

- Ability to work independently and collaboratively

- Robust time management and organizational abilities

Work Conditions

- Standard hours: 8:00 AM – 5:00 PM, Monday to Friday

- Occasional evening, weekend, or after-hours support based on business needs

- May require travel to client sites for on-site support

📌 Technical Support Specialist (Mississauga)
🏢 Codentrel
📍 Mississauga