Technical Support Specialist (Remote)

Location: Remote (Canada)

Job Type: Full-Time

Schedule: Monday to Friday, 12:00 PM – 8:00 PM EST

Optional Overtime: Saturdays and Sundays

About VendingSpots

VendingSpots provides vending machine and Smart Cooler solutions across North America. We support our customers from installation through ongoing technical assistance and are committed to delivering responsive, professional customer service.

We are seeking a full-time Technical Support Specialist to provide remote technical support to customers using our vending machines and Smart Coolers.

Responsibilities

- Respond to inbound customer support calls, emails, and other support requests.
- Contact customers when follow-up assistance or troubleshooting is required.
- Diagnose and resolve technical issues over the phone using remote support tools when appropriate.
- Guide customers through Android system settings and device operation.
- Assist customers with connecting machines to Wi-Fi and configuring network settings.
- Troubleshoot internet connectivity, basic networking, payment terminal, and software-related issues.
- Document customer interactions, troubleshooting steps, and resolutions in the company CRM.
- Escalate hardware or advanced technical issues to the appropriate internal team when necessary.
- Provide professional, courteous, and timely customer support.
- Respond promptly to customer inquiries and support requests.
- Communicate clearly and professionally while assisting customers.
- Listen carefully to customer concerns, troubleshoot issues, and help resolve situations calmly and respectfully.

Required Qualifications
- Previous experience in technical support,



IT support, help desk, or a similar customer-facing technical role.
- Strong computer skills and the ability to learn new software and technology.
- Comfortable troubleshooting Android-based devices.
- Basic understanding of Wi-Fi, internet connectivity, and network setup, or the ability to learn these skills.
- Excellent verbal and written communication skills in English.
- Comfortable making and receiving customer support calls throughout the workday.
- Strong problem-solving, organizational, and time management skills.
- Ability to work independently in a remote work environment.

Preferred Qualifications
- Experience supporting vending machines, kiosks, point-of-sale (POS) systems, or other connected devices.
- Experience using remote support software such as TeamViewer, AnyDesk, or similar applications.
- Knowledge of payment terminals or cashless payment systems.
- Ability to speak, read, or write Mandarin Chinese is considered an asset. This skill may be helpful when communicating with overseas suppliers or reviewing technical documentation. This is a preferred qualification and is not required for the position.

What We Offer
- Competitive salary based on experience.
- Full-time remote position.
- Paid training on our products, systems, and support processes.
- Optional weekend overtime opportunities.
- Opportunities for career development and career growth.

If you have experience providing technical support, enjoy helping customers solve problems, and are interested in working with innovative vending technology, we encourage you to apply.

Pay: $20.00-$25.00 per hour

Benefits

- Flexible schedule

Work Location: Remote

📌 Technical Support Specialist (Canada)
🏢 Vending Spots
📍 Canada